Frequently Asked Questions
We want your shopping experience at Audera to be as effortless as our designs. Below are answers to some of the most common questions we receive. If you can’t find what you’re looking for, feel free to contact us.
Your Questions, Answered
Explore our frequently asked questions for a seamless shopping experience.
Ordering & Shipping
How do I place an order?
Placing an order is simple. Browse our collections, select your preferred pieces, and proceed to checkout. You’ll receive a confirmation email once your order is placed.
What payment methods do you accept?
We accept major credit cards (Visa, Mastercard, American Express), PayPal, and other secure payment methods.
Do you offer international shipping?
Yes, we ship worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout.
Do you offer international shipping?
Yes, we ship worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout.
Returns & Exchanges
What is your return policy?
We accept returns within 10 days of purchase for unworn items with original tags. Visit our Returns page for more details.
How do I initiate a return or exchange?
To start a return, visit our Returns portal or contact our support team for assistance.
Are returns free?
Returns within Australia are free. International returns may incur additional shipping costs.
Product & Sizing
How do I find the right size?
Our detailed size guide is available on every product page to help you find the perfect fit.
Are your products sustainably made?
Yes, we prioritize sustainable practices, including ethical sourcing and environmentally responsible production.
How do I care for my Audera pieces?
Care instructions are provided with each product and can also be found on our Care Guide page.
Contact & Support
How can I contact customer support?
You can reach our customer support team via email at info@audera.com.au. We aim to respond within 24 hours.
What are your customer support hours?
Our support team is available Monday to Friday, 9 AM to 6 PM (AEST).
Still Have Questions?
If you didn’t find the answer you were looking for, feel free to get in touch with us. We’re here to help.